IP Telephony - Changing the Face of Communication

The way we communicate has undergone a sea change over the years and IP telephony has completely revolutionized it. Business establishments were looking for a communication system which was fast, economical and high-quality -- IP telephony fits all these requirements.

IP telephony refers to technology that has enabled voice, data, and video communication over existing IP-based LANS, WANs, and the Internet. IP telephony has converged telephone, Internet and fax—all into one. IP telephony solutions offer real-time business communications in a flexible, seamless, and most cost-effective manner.

• Cost Advantage: IP telephony offers great cost advantage. Without making any large investments, businesses can communicate smartly through a unified system converging voice, video, and data networks into one. Managing calls is easy and call charges are low. Through VOIP the user can make calls using the Internet at no cost at all. There is no need for any additional equipment or maintenance costs. Video conferencing reduces travel costs significantly.
  
• Flexibility and Scalability: IP telephony solutions are highly scalable. IP telephony allows enterprises to extend their network and add additional lines as the organization grows without any significant investment. New sites or users can be added in no time and requires fewer resources. Furthermore, IP telephony facilitates user mobility as people can communicate from any location from their laptop. This is suitable for business executives who need to travel often.
  
• Improves Overall Business Productivity: Using IP telephony, professionals can connect to their branch offices anytime, anywhere at reasonable costs efficiently. The communication is clear and there are no glitches. Features of a telephone can be integrated in a PC. Unified messaging allows employees communicate seamlessly. Emails and Voicemails can be forwarded with ease. Users can read voicemail and listen to an email as well. It is a boon for corporations especially BPOs offering customer support. Now call centers can function in an independent and improved way through state-of-the-art communication infrastructure.
  
• Advanced calling features: IP Telephony offers advanced calling features, such as follow me, Auto Attendant, Voicemail-to-Email, Fax-to-Email, Internet Explorer & Outlook Integration, Multi-site connectivity via the data network, Audio and Web Conferencing Integration, Unlimited Calling between Branch Offices, Call Park, Call Forwarding Remote Access and many more. IP telephony also facilitates taking back up of the files and configuration thus any problem can be very quickly fixed.

Broad-Connect Telecom is a leading IP solutions provider globally. Broad Connect offers IP Telephony services to small, medium, and large businesses across North America. Its services include Hosted PBX Services, IP PBX Systems, and SIP Trunking. Broad Connect also sells new and refurbished telephones. Visit www.broadconnect.ca for more information.