Telephone Training

TELEPHONE TRAINING. YOU WILL PROBABLY SPEND MOST OF YOUR TIME ON THE TELEPHONE IN ORDER TO BUILD THIS BUSINESS YET YOU WILL SPEND THE LEAST AMOUNT OF YOUR TIME TRYING TO GET BETTER ON THE TELEPHONE. THE GOOD THING ABOUT THE TELEPHONE IS THAT PEOPLE CAN’T SEE YOU, SO YOU CAN PROJECT ANY IMAGE YOU LIKE DOWN THE PHONE LINE SO ALWAYS USE UP BEAT WORDS, REMEMBER THE TELEPHONE IS THERE FOR YOU TO TRANSFER YOUR ENTHUSIASM ABOUT THE BUSINESS TO THE PROSPECT. Very few people will call you back just because you sent them an information pack. Make sure you use a telephone that you like to use. The object of your first call is to put a human being to that information pack. We recommend that you use a filing rack and scrap paper. Always do your follow up calls two days after you have put your information in the post. Make your follow up calls are priority above all else, people will join you simply because you were the first to call them. Always prepare before you start your calls, make sure that you have a pen and paper, that your family know that you are on the telephone, you have an information pack in front of you and that pans are not about to boil over etc. etc. Always stand up when making telephone calls, it helps to project your voice. Always start your telephone conversation in the same way, that way you will not get tongue tied or worried about what you are going to say. Build confidence with the prospect by asking questions about them in a conversational manner. Always get their first name, be friendly, people love the sound of their own name. You should know the benefits of why people should join you and not someone else. Be prepared for objections, listen to the objection, agree with the objection, tell a story about the objection, then move the conversation on. Always phone the prospect back when you said you would, never expect your prospect to phone you, their lives do not revolve around Kleeneze YET !!! TELEPHONE TIPS TO REMEMBER Always answer your telephone in a professional manner, you never know it could be a prospect calling you back ready to join. Never NEVER let your children answer the telephone, for the same reason as above. You can do your telephone calls any time of day and evening up to 9pm. Always leave a message on an answerphone or with someone but never expect your prospect to call you back. Keep calling your prospect until you get a ‘yes’ or ‘no’. If it helps use a script or better still use the ‘checklist close.’ Don’t try to teach the entire business on the telephone, one of your objectives should be to get off the phone as quickly as possible. If you have agreed to send more information write out the envelope and pack it together before you move onto your next call. Make notes after each call before you move onto the next one. Most people take 2-3 weeks to say ‘yes’ which normally includes 4-5 phone calls and some extra information being sent. Always be in control of the conversation, YOU tell the prospect when YOU will call again. Every one has concerns about doing follow up calls but the more you do it the easier it gets. If they want to join, ask for credit card details over the phone. (Transfer this to a customer order form and where it says customer signature write TELEPHONE ORDER then send the credit card part to Kleeneze or put the details through on the internet). Never ever swear even if your prospect is. Always ALWAYS tell the truth. Role play is the best way to get used to the telephone and handling objections. We do this with a lot of people so lets get it started with you. Call us on 01980 626498 THE FOLLOW UP CALL DO NOT PUT YOURSELF UNDER PRESSURE, YOU ARE NOT PHONING TO SIGN PEOPLE UP, YOU ARE SIMPLY PUTTING A HUMAN BEING TO AN INFORMATION PACK AND MAYBE ANSWERING SOME QUESTIONS ALL YOU REALLY WANT IS A GOOD CONVERSATION AND FOR THEM TO TAKE ANOTHER LOOK AT YOUR PACK, AND TO ARRANGE TO PHONE BACK PEOPLE JOIN YOU, SO BE YOURSELF WARTS AND ALL TEAM BUILDING IS ALWAYS DONE IN A FRIENDLY CHIT CHAT MANNER TELL STORIES, YOUR OWN AND ONES YOU HAVE HEARD If you thought this was useful, this is an example of training and support you get in our business. For free information www.vastincome.com